When, where and how can I pay for classes?

Classes must be paid for in advance. Payments are taken in the Academy 1nternational head office on Eaton Road (open 10.30am to 7pm, Monday – Friday) or via BACs transfer.

Can I choose the exact time?

Wherever possible, we always seek to schedule the session in your preferred time slot. However, we are a busy centre with popular tutors and so this may not always be possible. In such cases, we would ask that you choose the most appropriate available slot, on the understanding that you will be allocated a more preferred time as soon as it becomes available.

Can I wait at the Academy while my child is having tuition?

We have a dedicated waiting area for parents where you can relax and enjoy a cup of tea or coffee.

What happens if I miss a class?

Provided you let us know in advance, a one to one session that you miss can be rescheduled to another date within your booking period. However, should you miss a session without giving us at least 48 hours’ notice, we reserve the right to charge you for the session. This is to cover the cost of the teacher’s time. Group classes will go ahead regardless of whether there is an absentee or not.

Are you open during school holidays?

Yes, tuition can be arranged at any time throughout the year.  We are flexible and recognise that the school holidays provide the ideal time for students to study more intensely than usual, particularly in the run up to exams.